Challenge
Teams spread across metros, tier-2 cities & remote villages Payroll was managed via multiple Excel sheets across regions
- High early-stage attrition (20–25%), especially in field roles
- Delays in query resolution, lack of visibility in travel reimbursements & approvals
- Poor onboarding experience led to slow productivity ramp-up
- HR was reactive – No structured feedback, pulse surveys or experience metrics
Solution
- Structured Onboarding Program – Standardized across locations
- Digital Helpdesk & Self-Service - FAQs, real-time query tracking, multilingual HR bots
- Integrated Claims & Reimbursements - Faster resolution via mobile-first process
- Pulse Surveys & Exit Analytics - Tracked key themes around disengagement
- Early Warning System - Detected disengagement patterns from attendance + behavior