Challenge
Client's in-house HR model for 200+ ops staff (riders, warehouse staff, back office) was:
- High-cost & fragmented (separate vendors for payroll, hiring, compliance).
- Manual-heavy (Excel-based attendance, high error rates).
- Struggled with scale, service delivery & SLA adherence
Objective: Consolidate HR under a single partner to reduce cost, improve control, and digitize ops
Solution
- One Partner One Dashboard Integrated hire-to-retire engine Digitized Payroll & Time
- Tracking - GPS & mobile-based attendance
- Automated Compliance - Centralized filings (ESI, PF, LWF, PT)
- Support Layer - Multilingual helpdesk, self-service HR bots
- Flexible Staffing - Hybrid model with on-roll + gig riders mix